Return & Exchange Policy

Important: Please inspect your parcel carefully in the presence of the delivery person before accepting the delivery.

If you notice any of the following issues at the time of delivery:

• Damaged or defective product
• Incorrect product
• Incorrect size

Please follow these steps:

1. Take clear photos of the issue immediately while the delivery person is present.
2. Return the affected product immediately to the delivery person.
3. Send us the photos as proof of the issue.
4. If eligible, we will arrange an exchange parcel for you.

Important Notice

If you could not spot the issue at the time of delivery, you can still report a damaged or defective product, an incorrect product or an incorrect size within 7 days of receiving your parcel. Send us clear photos of the product and the parcel as proof, and if the claim is eligible we will arrange an exchange.

We will not be able to accept any claims after 7 days from the delivery date.

Thank you for your cooperation and understanding.